TERMS OF SERVICE

By the use and navigation of this website and/or placing an order on the website you (hereinafter also referred to as the ‘customer’, the ‘purchaser’, the ‘user’) agree to be bound by our Terms and Conditions (hereinafter referred to as ‘TAC’) which include our Privacy Policy.

We do occasionally update or modify the TAC so please refer back to them in the future. Your continued use of the website signifies your acceptance to agree with the latest TAC. 
The use of the Edmund Ooi website – including making purchases – can be carried out by our customers exclusively for their personal purposes and can in no way be connected to any business, trade or other commercial or professional activity.

LIMITATION OF LIABILITY

Edmund Ooi shall under no circumstances be held liable for any actual, indirect, direct, incidental or any other damage or loss, whatever its nature, arising out of or in connection with the use of the Edmund Ooi website and its content. Edmund Ooi is released from its obligation to deliver in the event of a case of force majeure. Edmund Ooi disclaims all responsibility for incorrect or inappropriate use of its products (hereinafter also referred to as ‘products’, ‘items’, ‘goods’, ‘purchase(s)’) ordered by customers.

INTELLECTUAL PROPERTY RIGHTS AND COPYRIGHT

All of the following information (including but not limited to: works, designs, images, pictures, products, videos, music, sounds, drawings, text, dialogues, logos, names) from this website is the property of Edmund Ooi and/or collaborating third parties and is strictly forbidden to copy or redistribute, wholly or in part, in any form whatsoever, without the prior written consent of Edmund Ooi. All such content and related intellectual property rights are protected by national intellectual property laws and other laws as well as international treaty provisions. Any unauthorized distribution will be penalized to the highest extent under Belgian law.

All of the visual and sound elements of the website (including but not limited to: the underlying technology used, menus, graphics, web pages, colours, tools, fonts, layouts, design of the website) are protected by copyright, patents or trademarks. They are the sole property of Edmund Ooi, unless otherwise stated.

DOMAIN NAME AND TRADEMARK

Edmund Ooi is the exclusive owner of the logo and registered trademark ‘edmund ooi.’ and all products to which it pertains. It is not permitted to use our trademark or logo without prior written consent of Edmund Ooi.

LINKS TO AND FROM THIS WEBSITE AND THIRD PARTY WEBSITES

Any person who owns a website and wishes to create a direct hyperlink from it to our website must ask Edmund Ooi for authorization to do so. Such authorization granted by Edmund Ooi shall in no manner constitute an implicit affiliation agreement, and shall in no way be granted on a permanent basis. Edmund Ooi entitled to object to certain links to its website. The link must immediately be removed on request by Edmund Ooi. In any event, all hypertext links to the Edmund Ooi website that use techniques such as ‘framing’, ‘deep-linking’ or ‘in-line linking’ are strictly forbidden.

The Edmund Ooi website may contain hypertext links or direct in other ways to other websites or web pages administered by third parties. Edmund Ooi does not monitor nor has a right of supervision over the features and contents of these third party websites. The fact that Edmund Ooi proposes links does not, under any circumstances, imply any implicit approval of the content of these websites or pages. Nor does Edmund Ooi provide any guarantees about their products and services sold.

CONTENT

Although Edmund Ooi has a strict policy on the accuracy of the information provided to its customers, errors may occur. Edmund Ooi cannot be held liable for the integrity, reliability, appropriateness, completeness or accuracy of the information. Edmund Ooi therefore reserves the right to waive liability to any damages incurred from inaccurate information displayed on this website. Edmund Ooi reserves the right to amend the information on the website at any time. 

Edmund Ooi has made all possible efforts to prevent the publication on its website of content describing situations of physical or psychological violence or which might be considered, according to our users, to violate civil beliefs or human rights and dignity. Edmund Ooi does not warrant that the content of our website is appropriate and/or lawful in other countries outside Belgium. However, in the event that such content is considered to be unlawful or illegal in some of these countries, please know that your use of the services provided by Edmund Ooi will be your exclusive and personal responsibility. 

Opinions expressed on the website are personal opinions of the authors and do not reflect the opinion or position of Edmund Ooi. By posting on the website, you agree to be solely responsible for the content of information that you contribute. You also grant Edmund Ooi a right to use any content that you publish on the website for its own purposes, including re-publishing it in any form or media. It is not implied that you will be financially or otherwise reimbursed for your opinion. Information published on the Edmund Ooi website is publicly available therefore you should refrain from posting information that you consider confidential or of sensitive nature. Comments published on the website are moderated and may take up to 3 working days before they actually appear on the site. Edmund Ooi reserves the right at its sole discretion not to publish or to remove any comment that is believed to be unlawful, pornographic, racist, defamatory, that incites hatred or violence, that is detrimental to people, organizations, religions or trademarks, patents and copyrighted material and/or content, that is promoting and/or advertising other businesses and that contains personal data. Edmund Ooi will not be liable for third parties’ posts.

PRIVACY POLICY

Edmund Ooi is the sole owner of the information collected on this website. We will not share, sell, or rent this information to others in ways different from what is disclosed in this statement. Your privacy is of the highest importance to us, and we will never release your personal details to any outside company for mailing or marketing purposes. Please read our detailed Privacy Policy.

SURVEYS

From time to time Edmund Ooi requests information from its customers or users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Survey information will be used for purposes of monitoring or improving the use and satisfaction of our website and our services.

WEBSITE UPTIME

Edmund Ooi takes all reasonable steps to ensure that this website is available 24 hours a day, 365 days per year. However, websites do sometimes encounter downtime due to server and other technical issues. Therefore we will not be liable if this website is unavailable at any time. In the event of any problem using our website please contact us.

GOVERNING LAW

These TAC together with all our policies and procedures, as also the relations between customers and Edmund Ooi, are governed by Belgian law. Any dispute for which an amicable settlement cannot be found shall be referred to the competent Courts of Antwerp, Belgium.

Any change in the legislation or regulations or a court ruling that invalidates one or more of the clauses of the present TAC, cannot affect the validity of the present TAC. Such a change or ruling cannot on any account allow customers to disregard the present TAC. The applicable TAC are those in force at the time of the recording of the customer’s order.

Any requirements that are not explicitly dealt with herein shall be considered to be governed by normal practice in the in-home shopping sector for companies whose headquarters are located in Belgium.
The present TAC apply to all purchases made on the website as long as the www.edmundooi.com store is online.

Ordering

 CAPACITY TO ENTER INTO A PURCHASE AGREEMENT 

The customer acknowledges his legal capacity and competence to enter agreements and to be legally bound by the present TAC. Edmund Ooi requires that all purchases be made by adult individuals, 18 years of age or older.

DATA CHECK

When you purchase items on our website, Edmund Ooi reserves the right to run some checks before we dispatch your order. These checks may include but is not limited to the following: verifying your address, authenticate your identity, verify your credit-card number and your creditworthiness, and checking for fraud. By submitting your order, you agree to this.

 PLACEMENT OF ORDER

All orders are placed online through the Edmund Ooi website.
In all cases, at least the following information (whose authenticity and accuracy is guaranteed by the customer) regarding the customer's identity must be included to register the order:

all details usually required for online registration and orders: contact information (such as name, surname, billing and delivery address, telephone number) and financial information (such as credit card number, expiration date).This information is used for billing purposes and to process customer’s orders.

the customer must clearly identify the products selected with the references given on the website and he or she must review his or her order very carefully before validating. For products for which options are available, these specific references appear when the right options have been selected. the customer must also specify the required quantity of the chosen items.

the customer must clearly specify and review all of the delivery details. In particular, this includes the exact delivery address as well as any restrictions on access to the place of delivery.

finally the customer must also specify and review the chosen method of payment before submitting their order.


When you place an order with Edmund Ooi online you will be taken through a secure checkout process. Up to the point at which you submit your order payment you are able to add, amend or delete any items that you have placed in your shopping cart. 

Please note, as with all Edmund Ooi’s online purchases, that you are bound by order once you have clicked the ‘submit order’ button at the end of the ordering process and that payment will be debited and cleared from your account upon validation of your order.

ORDER CONFIRMATION

An e-mail is automatically sent to the customer to confirm receipt of the order, provided that the e-mail address given on the order form is correct. This e-mail will contain your order number and the details of your purchase. This e-mail serves for informational purposes and also aims as a future reference. Therefore, the customer must store it.  Edmund Ooi will also store an electronic copy of the documents concerning the orders of the customer. Edmund Ooi will send you an email when the customer’s order has been dispatched, with a UPS tracking link for your convenience.

 ACCEPTANCE OF YOUR ORDER

Edmund Ooi reserves the right however to not accept your order or cancel your purchase for whatever reason it seems fit, including but not limited to: a wrong billing information, unavailability of the requested item(s), in case we have reason to believe that you are a reseller or under 18 years old, when there was an error in the price, when your order is signalled by our security system as an order susceptible of fraud. 
Unless Edmund Ooi cancels your order, acceptance of your order and the purchase agreement between the customer and Edmund Ooi will be completed once your order has been dispatched.

  CHARACTERISTICS OF THE PRODUCTS

Edmund Ooi strives to present as clearly as possible the important characteristics of the products on the products page. The customer must read these. The information and photographs are provided for informational purposes only and are not legally binding. Edmund Ooi has taken every care that the pictures online are as representative as possible of our products. Colour differences however may occur and can vary from screen to screen. 

Unless otherwise specified on the site, all of the products sold by Edmund Ooi are new and comply with current applicable legislation.
Edmund Ooi reserves the right to modify the selection of products available.

PRICING POLICY

Prices shown on our website are in Euros, and include all applicable taxes for Belgium 21% VAT (Value-Added Tax). In case you are based outside of the European Union, these taxes do not apply to you. Based on your location, import duties and taxes apply. We do not cover shipping costs, and any additional fees incurred for the delivery of the product(s) are the responsibility of the customer. The total price will therefore vary from the originally stated price based on your location, shipping and other additional costs (such as gift boxes). The customer is informed of these additional costs during the order process and before the final validation of the order.

The applicable price of a product is that displayed on the website on the date of validation of the order by the customer. However, Edmund Ooi reserves all rights on the fluctuation of pricing (for example in case we discover an error in the price of the goods you have ordered), and will notify the purchaser if a modification has been made to the originally stated price. In this event, we will give you the option of reconfirming your order at the correct price or cancelling it.

If you are a customer whose credit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your credit card company processes the transaction.

CUSTOMS DUTY

Customs/import duties and taxes are payable by the customer for all deliveries outside the European Union due to regulations of varying countries. These duties and taxes are charged once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be paid by the customer. You hereby accept that Edmund Ooi has no control whatsoever over additional charges in relation to customs clearance and import duties and taxes. Please check with your local customs officials for all necessary information regarding your online order.

MEANS OF PAYMENT

Customers can pay their order online on our website by major international debit/credit cards, including Visa, MasterCard or American Express card. We are unable to accept payments by any other payment method than mentioned here above. The customer guarantee Edmund Ooi that they have all the authorizations required and the required capacity to use the chosen method of payment. Card fraud is illegal and will lead to prosecution in all cases. 

By placing an order online on the Edmund Ooi website you authorize Edmund Ooi to process a charge or charges on your credit card for the amount of the total order price for the goods which the customer has purchased. 

All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Edmund Ooi, we will not be liable for any delay or non-delivery.

Edmund Ooi has taken all necessary steps to ensure the security and confidentiality of the data transmitted online (online payment on the site), through the usage of SSL (Secure Socket Layer). The transaction is carried out through a specialized organization, which solely receives online provided bank details at the time of payment. We take the security of your payment and personal details very seriously and team up with trusted partners like Stripe. However, Edmund Ooi shall not be liable for any damages suffered as a result of the use of electronic means of communication such as viruses or interception or manipulation of electronic communications by third parties. 

Edmund Ooi will never ask you to send any personal details (such as credit card details via e-mail). Should you receive an e-mail claiming to be from Edmund Ooi requesting this kind of information please do not respond but contact us immediately.

PROMOTIONAL CODES

All promotional codes are non-transferable and there is no cash alternative. Furthermore, promotional codes cannot be used in conjunction with any other promotion code or offers, and must be redeemed before the expiration date.

INVOICE

Neither the order of goods that the customer draws up online, nor the order confirmation sent to the customer by e-mail by Edmund Ooi accounts for the invoice. Whatever payment or order method is used, the customer will receive the original copy of the invoice with the delivery of the parcel with the goods (or at the indicated billing address, in case delivery and billing address are different).
Edmund Ooi shall keep a copy of each invoice.

PAYMENT DATE

The customer’s account is debited when the payment is validated online.

TRANSFER OF OWNERSHIP

Edmund Ooi remains the owner of the ordered products until the customer has fully paid them. Upon dispatching the goods the responsibility for your purchased goods passes to UPS (see ‘Delivery’). The transfer of risk of loss or damage to the products shall have effect as from the customer’s acceptance of the parcel. Upon signature for any goods delivered the responsibility for the purchased goods passes to the customer.